Crew Cancellation Request

Managing last-minute availability changes can be challenging, especially once a position has already been confirmed.

With the Crew Cancellation Request feature, crew members can request to be removed from a confirmed job directly from the mobile app, helping teams communicate changes faster and more transparently.

How it works

Once a crew member has been confirmed for a job, they can still request cancellation directly from the mobile app — as long as the configured time limit has not been exceeded and the required permission is enabled.

When a cancellation request is submitted:

• A new ToDo is automatically created for the planner
• A new activity is logged in the project (web app)
• The office team is immediately informed and can review the request

This helps planners react quickly while keeping all communication connected to the project workflow.

Company-controlled time limits

The feature includes a company setting that defines how long before job start a cancellation request is allowed.

This gives companies more control over operational flexibility and helps prevent late changes too close to the shift start.

Example:

• Cancellation requests allowed until 24 hours before job start
• After the limit is reached, the request option is no longer available in the app

Permission setting:

In order for crew members to see the “Request to be removed” option in the mobile app, the corresponding company role permission must be enabled.

Under:

Company Role → Mobile Project Vacancies → Request Remove

the setting must be configured as: OWN

This allows crew members to request removal only from their own confirmed jobs.

If the permission is not enabled, the cancellation request option will not be visible in the mobile app.

Better coordination when plans change

The Crew Cancellation Request feature helps reduce manual communication, improves transparency between crew and office, and keeps operational workflows up to date when availability changes unexpectedly.