Crew Optimizer

Workforce planning becomes increasingly complex as your organisation grows.

With dozens of planners, multiple projects and hundreds or even thousands of crew members, manually selecting the best person for every position quickly becomes one of the most time-consuming parts of the planning process.

Who should receive this job?

Who still needs contract hours?

Who worked on this project yesterday?

Who has the required qualifications?

Who lives closest to the venue?

The answer is rarely based on a single factor.

Every business has its own priorities.

That’s why SquidWeb introduces the Crew Optimizer.

Instead of manually comparing every available crew member, the Crew Optimizer analyses all eligible candidates, applies your company’s planning rules and instantly recommends the best matches.

Planning based on your own rules

Every company plans differently.

Some organisations prioritise reducing travel distances, while others focus on maintaining team continuity, balancing contract hours or complying with customer-specific planning requirements.

The Crew Optimizer adapts to your planning strategy—not the other way around.

You decide which criteria are most important for your organisation.

Examples include:

Travel distance
Team continuity
Contract fulfilment
Skills and qualifications
Working time limits
Availability
Required tags
Company constraints
Client memberships
Rate cards
Block dates

All these factors are considered automatically when generating recommendations.

Configure your optimisation strategy

Every Optimizer Method can be fully customised to match your organisation’s planning strategy.

After creating a new method, planners can define how the Crew Optimizer evaluates and ranks candidates by adjusting multiple configuration areas.

Weight Factors

Weight Factors determine how much influence each criterion has on the final candidate ranking.

The default optimisation methods include factors such as:

Travel Distance
Team Continuity
Contract Fulfilment

Additional weighting factors can be added depending on your planning strategy, including:

Cost Optimisation
Membership Bonus
Fairness
Spare Priority
Accounts
Job Priority
Skill Bonus

The total weighting across all factors must always equal 100%.

Planner Crews

Select which Planner Crews are included when running the optimisation.

Only crew members belonging to the selected Planner Crews will be evaluated.

Constraints

Define mandatory conditions that every candidate must satisfy before being considered.

Available constraints include:

Function matching
Region matching
Active Rate Card
Break times
Blocklist validation
Working hour limits

Crew members that do not satisfy the enabled constraints are automatically excluded from the optimisation.

Working Time Limits

Configure operational limits such as:

Maximum working hours per day
Maximum consecutive working days

These settings help maintain legal compliance and reduce scheduling conflicts.

Block Dates

Choose which unavailable crew members should be excluded from the optimisation.

Supported block types include:

Self-blocked
Dispatcher-blocked
Request-blocked
No-answer

Output Options

Define how the optimisation results are presented.

Examples include:

Prioritise existing spare crew
Number of suggested alternatives

Required Tags

Limit the optimisation to crew members matching specific tags or qualifications.

Notification Settings

Select the notification template that will be used when requesting suggested crew members.

Save and reuse optimisation methods

Once configured, each Optimizer Method can be saved and reused at any time.

Methods can also be shared with different visibility levels:

Personal – Available only to the planner who created it.
Company – Shared with all planners within the same company.
Tenant – Available across the entire SquidWeb tenant.

This allows organisations to standardise planning strategies while still giving individual planners the flexibility to create specialised methods for different customers, projects or operational scenarios.

Create multiple optimisation methods

Planning priorities often vary depending on the customer, project or business unit.

For this reason, SquidWeb allows you to create multiple Optimizer Methods.

For example, you may configure different methods for:

Festival operations
Logistics projects
Premium customers
Warehouse staffing
Regional planning
Different business units

Each method stores its own configuration and can be reused whenever required.

This gives every planner access to consistent planning strategies while still allowing flexibility where needed.

Supporting better planning decisions

The Crew Optimizer is designed to support planners, not replace them.

It provides objective recommendations based on your configured business rules while keeping the final decision entirely under the planner’s control.

Every suggested crew member includes additional information such as travel distance, memberships, skills, planning history and overall ranking, making every assignment more transparent and easier to justify.

Benefits

Using the Crew Optimizer helps organisations:

Reduce manual planning time
Improve planning consistency across teams
Balance contract hours more effectively
Reduce unnecessary travel
Maintain team continuity across projects
Respect company rules and legal constraints
Improve workforce utilisation
Support objective assignment decisions
Scale workforce planning as operations grow
Improve planning transparency
Standardise workforce planning across teams

Fully integrated into SquidWeb

The Crew Optimizer is fully integrated into the SquidWeb planning workflow.

Select the missing crew positions, choose an optimisation method, review the suggested candidates and assign or request the crew member that best fits your planning strategy.

No exports.

No spreadsheets.

No manual comparisons.

Just faster, smarter workforce planning.

Watch the tutorial

Want to see the Crew Optimizer in action?

Watch the video below to learn how to configure optimisation methods, adjust planning rules and generate the best crew recommendations directly inside SquidWeb.